Emergencies are problems that present immediate risks to your safety, security or health, for example:

  1.  Gas leaks: When smelling gas simply evacuate the building. Gas leaks do not lend themselves to D.I.Y repair due to their deadly nature in the wrong hands. Once outside the home call in your emergency plumber or Gas Company. You can and under professional guidance attempt to turn off the gas meter at the control valve.
  2. Burst Pipes: Your top objective until the emergency plumber arrives on the scene is stop water flowing out of the hole. Locate the main shutoff valve to your house and close it. Turning off the shutoff valve will close the water supply to the fixtures and therefore stop the flood. Next turn on cold water taps to drain quickly pipes from trapped water and steam. After damage controlling the emergency call in your plumber to repair or replace the burst section of the pipe.
  3. Frozen Pipes: When water in pipes freeze they expand and may even burst the pipe. Close the main shutoff valve. If the pipe has not split yet, thaw it with hot water bottles from the end of the pipe nearest to the tap. Thawing must be gentle, never with a naked flame, to avoid thermal water expansion that too can split the pipe. As a preventive maintenance make sure your pipes are appropriately insulated against the cold months.
  4. Leaky Plumbing Fixtures: Close the shutoff valve singular to the leaky fixture. Check the fixture’s trap for debris, hair, soap scum, and food particles that might obstruct its opening and cause overflowing of the fixture. Contact your emergency plumber for effective plumbing repair.
  5. Blocked Drains & Toilets: Try to lift the obstruction by means of a plunger or a plumber’s snake. If such plumbing tools fail to dislodge the clog, call in your plumber.

Emergency repairs timescale is six hours. Please be aware that this is to make the situation safe only. A full repair will be complete in 24 hours. Due to the nature of certain repairs, the timescale for completion could be extended.


Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to your safety, security or health, for example:

  1. Running Toilet:When the toilet is constantly running we must first find out if you have a fill valve issue or a flapper / flush valve issue.It is possible for dirt and debris to lodge itself inside the valve. This can happen any time the water is on and may happen after a new installation, a few days later or even months and years after installation.
  2. No Hot Water If you find yourself without hot water in your taps or shower, you’ll want to get things up and running as soon as possible, so take a look online for  troubleshooting guide to find out if  there’s a quick fix and when you’ll need to call an engineer.

  3. Small Water Leaks (i.e. faucet, showerhead, sink, etc.)Some leaks can be very visible, and some cannot be seen with the naked eye. Then, all of a sudden, the city comes out and lets you know you have higher than usual water activity and have a leak somewhere in your yard or house.
  4. Moderate Leaks that Can Be Stopped with Main Water Shutoff Valve (i.e. water heater, water softener, cabinet pipes, etc.) A leak in your main water service can cause a ginormous water bill, and if the piping is non-repairable, a whole new water service will need to be installed.
  5. Broken Plumbing Fixture A plumbing fixture is an exchangeable device which can be connected to a plumbing system to deliver and drain water.

Non-emergency repairs will be carried out within ten working days.  Please be aware that the timescales may need to be extended due to the nature of certain repairs.