Last updated: 13 August 2026.
These Terms apply when you engage Plumbstar Ltd (“Plumbstar”, “we”) for work at your property, or use our website. By requesting a quote or booking a job you accept these Terms.
Who we are
Plumbstar Ltd, company number 11263677, registered at 21 Finglesham Court, Maidstone, Kent, ME15 7HZ. Gas Safe registered number 602922. Contact: info@plumbstar.co.uk, 07404 190719.
Quotes and estimates
- Quotes are valid for 30 days from the date given, unless stated otherwise.
- Fixed quotes cover the scope described in writing. Variations (extra work, hidden defects found once we start) will be agreed with you before we do them and charged as an extra.
- Where a job is priced on a time-and-materials basis, we agree an hourly or day rate and materials on-cost up front and invoice against actuals.
Booking, access and cancellations
- Booking is confirmed by email or SMS. Please give us reasonable access on the day — parking, working water/electricity, and someone at the property if required.
- Cancellations more than 24 hours before the slot: no charge.
- Cancellations within 24 hours or no-access on the day: a call-out fee of £80 may apply to cover our lost slot, unless there are exceptional circumstances.
Payment
- Small jobs (under £500): payable on completion by bank transfer or card.
- Larger jobs (over £500): a deposit is usually required to book materials, with the balance payable on completion. Payment terms are set out on the quote.
- Late-payment charges may be applied in line with the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.
Warranties and guarantees
- Manufacturer warranty on new boilers and appliances is provided by the manufacturer (Vaillant, Worcester Bosch, Ideal or equivalent) — up to 10 years on Worcester Bosch and Vaillant when registered on install. As a Vaillant approved installer we handle Vaillant registration on your behalf.
- Our workmanship is covered for 12 months from the completion date on defects arising from our work.
- Not covered: third-party interference, misuse, damage from lack of water treatment, or issues on parts we did not supply/install.
Liability and insurance
We carry public liability insurance and employer's liability insurance. Our liability under these Terms is limited to the amount our insurance would pay out for the relevant claim. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under UK law.
Consumer rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. You may be entitled to a 14-day cancellation right on off-premises contracts. If you ask us to start work within that period, you accept that we can charge for what we have already done if you cancel.
Complaints
If you are not happy with a job, please tell us first — email info@plumbstar.co.uk with the job address and description. We will respond within 5 working days and aim to put things right. For gas-related complaints you can also contact Gas Safe Register.
Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
Note: these Terms are industry-standard boilerplate. For contracts of significant value we recommend seeking your own legal advice.